Refund policy

Last updated: August 9, 2026

At Variedades Gonzalez, we want you to be satisfied with every order. This policy explains how returns and refunds work, what qualifies, and how long each stage takes. It applies to all orders placed on this website and shipped within the United States.

Return Window

You may request a return within 30 days of the delivery date of your order. Requests received after 30 days cannot be approved.

Return Eligibility

To be accepted, a returned item must meet all of the following conditions:

  • It is unused and in the same condition in which it was received
  • It is returned in its original packaging
  • All original tags, labels, and accessories are included and intact
  • Proof of purchase (order confirmation or receipt) is provided

Items We Cannot Accept

We are unable to accept returns for:

  • Items damaged through use, handling, or misuse after delivery
  • Items returned without their original packaging, tags, or accessories
  • Items returned after the 30-day return window has closed

If a returned item does not meet the conditions above, we will contact you before taking any action and will send the item back to you at no cost.

Return Shipping Costs

Returns are free. We provide a prepaid return shipping label for every approved return.

  • You pay nothing to send an item back
  • No restocking fee applies
  • No handling or processing charges are deducted from your refund

You receive the full amount you paid for the returned item.

How to Start a Return

  1. Contact us at info@variedadesgonzalez.com or +1 414-788-1112 with your order number and the reason for your return.
  2. We will review your request and reply with your return approval and a prepaid return label.
  3. Pack the item securely in its original packaging.
  4. Attach the prepaid label to the outside of the parcel and drop it off with the carrier indicated on the label.

Please wait for approval before shipping anything back. Returns sent without prior approval may not be processed.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, size, or colour, return the original item for a refund and place a new order for the item you want.

Refunds

Once your return arrives at our facility, we inspect it and process your refund within 7 business days. Your refund is issued to the original payment method used at checkout, and we email you a confirmation as soon as it has been sent.

Please note that after we issue the refund, your bank or card issuer may take an additional 3–10 business days to post the funds to your account. If more than 10 business days have passed since you received our refund confirmation and the money has not appeared, contact us at info@variedadesgonzalez.com and we will follow it up with you.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery. To help us resolve it quickly, please include clear photos of:

  • The item you received
  • The original packaging
  • The shipping label

We will send a replacement or issue a full refund, whichever you prefer. You will not be asked to pay any shipping cost in these cases.

If an order shows as delivered but you have not received it, contact us and we will open an enquiry with the carrier to trace the parcel.

Order Cancellations

You may cancel an order free of charge within 24 hours of purchase, provided it has not yet shipped. Contact us as soon as possible with your order number. If the order has already shipped, our standard return process applies once the parcel reaches you.

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