FAQ

1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

We offer free standard shipping on all orders.

3. How long does delivery take?

Orders are processed within 1–3 business days, and delivery typically takes 4–7 business days after shipment. Total estimated delivery time is 5–10 business days.

4. What is your order cut-off time?

Orders placed after 3:00 PM (GMT-06:00) CST will begin processing on the next business day.

5. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to appear.

6. Do you ship internationally?

No. We currently ship only within the United States.

7. What is your return policy?

You may request a return within 30 days of delivery, provided the item is unused, in its original condition and packaging, with all tags attached and proof of purchase included.

8. Is return shipping free?

Yes. Approved returns include a prepaid return label, and there are no return shipping or restocking fees.

9. Can I exchange an item?

We do not offer direct exchanges. If you need a different size, color, or item, simply return your purchase for a refund and place a new order.

10. How long does it take to receive a refund?

Once your return is received and inspected, refunds are processed within 7 business days and issued to your original payment method.

11. What should I do if I receive a damaged or incorrect item?

Please contact us within 30 days of delivery with your order number and photos of the item, packaging, and shipping label. We'll review the issue and provide a replacement or full refund when applicable.

12. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase at no charge. If the order has already shipped, our standard return policy will apply.

13. What payment methods do you accept?

We accept:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Maestro

14. Is my payment information secure?

Yes. All payments are protected with SSL encryption and processed in compliance with PCI-DSS security standards. We do not store your payment information.